How to Complete KYC Verification on the OKX Mobile App

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Verifying your identity on the OKX mobile app unlocks essential trading features and ensures a secure, compliant experience. Without completing Know Your Customer (KYC) procedures, users are restricted from key functions such as depositing and withdrawing cryptocurrencies, as well as engaging in peer-to-peer (C2C) trading. This guide walks you through the full process of completing both identity verification and video verification directly from your smartphone.

Whether you're new to crypto or expanding your trading capabilities, understanding how to complete KYC on OKX is crucial. The process is designed to be fast, secure, and user-friendly—ensuring you can start trading with confidence in minutes.

👉 Get started with secure, verified trading today—complete your KYC on OKX.

Step-by-Step: Complete Identity Verification

To begin, open the OKX mobile app and navigate to your profile settings:

  1. Tap the menu icon in the top-left corner.
  2. Select 【Profile and Settings】 → 【Profile】 → 【Identity Verification】.
  3. Tap 【Start Verification】 to enter the KYC flow.

You’ll now be prompted to upload official identification documents. Accepted forms include government-issued IDs such as national identity cards, passports, or driver’s licenses. If using an ID card:

After document submission, proceed to face verification. This step uses biometric technology to confirm that the person submitting the documents is present and matches the ID.

Make sure:

Follow the on-screen prompts to complete the real-person authentication process. Once submitted, your documents will be reviewed by the system, typically within minutes.

How to Complete Video Verification for C2C Access

In addition to standard identity verification, OKX requires video verification for users who wish to participate in C2C trading. This extra layer enhances security and helps prevent fraud.

To complete video verification:

  1. From the OKX home screen, tap 【Buy Crypto】 → 【C2C Buy】
  2. Go to 【My】 → 【Video Verification】 → 【Start Recording】

During recording:

The app will play an automated voice message explaining trading risks. You do not need to repeat or read along. When prompted by a “beep” sound, clearly say “Yes” to confirm that you understand the information.

After recording, review your submission and tap Submit. Your video will be reviewed by OKX’s compliance team. Approval times vary but are usually completed within 24 hours.

Note: Both real-person authentication and video verification must be completed within the OKX mobile app—desktop or web versions cannot be used for these steps.

Why KYC Matters: Security, Access & Trust

Completing KYC isn’t just about unlocking features—it's about building a safer digital asset ecosystem. Verified accounts benefit from:

Moreover, regulatory compliance allows OKX to operate globally while maintaining trust with financial institutions and users alike.

👉 Unlock advanced trading features—verify your account now on OKX.

Common Issues & Troubleshooting Tips

Even with a streamlined process, some users may encounter issues during verification. Below are common problems and how to resolve them.

1. What if my verification fails?

If your KYC application is rejected:

Sometimes, simply re-uploading documents resolves the issue. If repeated attempts fail, consider updating your personal details (e.g., name spelling, ID number) for accuracy before retrying.

2. Why can’t I complete video verification?

Common causes include:

To avoid technical hiccups:

If problems persist despite troubleshooting, contact support for assistance.

3. How long does approval take?

Most identity verifications are processed instantly. Video verification may take up to 24 hours due to manual review. During peak periods, slight delays may occur.

You’ll receive a push notification once your status changes. Check your app regularly for updates.

Frequently Asked Questions (FAQ)

Q: Is KYC required to trade on OKX?

Yes, KYC is mandatory for depositing, withdrawing, and using C2C services on OKX. It ensures regulatory compliance and protects user accounts from fraudulent activity.

Q: Can I skip video verification?

No. Video verification is required specifically for C2C trading to confirm user identity and awareness of transaction risks.

Q: Are my documents safe during KYC?

Absolutely. OKX uses bank-grade encryption and strict privacy protocols to protect all submitted data. Documents are stored securely and never shared with third parties.

Q: What documents are accepted?

OKX accepts:

Q: Can I use the web version for KYC?

While basic account setup can be done via browser, real-person authentication and video verification must be completed in the mobile app.

Q: What happens after I pass KYC?

Upon approval, you’ll gain full access to trading features including crypto deposits/withdrawals, C2C buying/selling, staking, and more.

Final Tips for a Smooth KYC Experience

For best results:

Completing KYC only takes a few minutes but opens doors to a full suite of financial tools in the crypto space.

👉 Maximize your trading potential—finish verification on OKX now.

Core Keywords

By following this guide, you’ll successfully complete all necessary steps to activate your OKX account and begin trading with confidence. Remember: security comes first—and KYC is your first step toward a safer, more powerful crypto journey.