Managing your digital assets efficiently is essential for a seamless trading experience. Whether you're new to cryptocurrency or an experienced user, understanding how deposits and withdrawals work on modern financial platforms can save time, reduce errors, and enhance security. This guide walks you through the complete process of depositing and withdrawing major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Tether (USDT), including network requirements, fees, verification steps, and troubleshooting tips.
How to Enable Crypto Transactions
Before initiating any deposit or withdrawal, ensure your account meets the necessary prerequisites:
- Upgrade your app to version 9.3.3 or later.
- Open a securities account.
- Enable cryptocurrency trading permissions in your settings.
Once these steps are completed, you’ll gain full access to deposit and withdraw virtual assets 24/7—except during scheduled maintenance or unforeseen system outages.
👉 Learn how to securely manage your crypto transactions today.
Supported Cryptocurrencies & Network Details
The platform supports three major digital assets, each operating on specific blockchain networks. Using the correct network is critical to avoid irreversible fund loss.
| Cryptocurrency | Asset Name | Network | Minimum Deposit | Deposit Fee | Minimum Withdrawal | Withdrawal Fee | PI Required |
|---|---|---|---|---|---|---|---|
| BTC | Bitcoin | BTC | 0.0002 BTC | 0 | 0.005 BTC | 0.0001 BTC | No |
| ETH | Ethereum | ETH | 0.001 ETH | 0 | 0.05 ETH | 0.0009 ETH | No |
| USDT | Tether | ETH | 10 USDT | 0 | 25 USDT | 3 USDT | Yes |
Note: Always confirm the receiving network matches your sending wallet. Sending USDT via the Ethereum network to a BTC address will result in permanent loss.
Deposit Process Explained
Step 1: Whitelist Your Wallet Address
For regulatory compliance and enhanced security, first-time depositors must complete address whitelisting:
- A random minimum deposit (e.g., 0.0002 BTC) is generated upon initiating a deposit.
- Send this exact amount from your personal wallet to verify ownership.
- Once confirmed, your address is whitelisted, allowing future deposits without re-verification.
Important: Each BTC deposit may require re-whitelisting due to updated regulatory standards.
Step 2: Use Only Personal Wallets
Deposits must originate from personal cryptocurrency wallets you control. Transfers from exchange-based wallets (such as Binance, Coinbase, or other trading platforms) will fail.
⚠️ Even if your wallet was verified elsewhere, it must be individually whitelisted here.
Common Deposit Failures
Avoid these frequent issues that lead to failed or non-refundable deposits:
- Sending less than the minimum required amount
- Using the wrong blockchain network (e.g., sending USDT over TRON instead of Ethereum)
- Attempting transfers from exchange-hosted wallets
- Using a non-whitelisted personal wallet
These mistakes often result in irreversible fund loss, so double-check all details before confirming transactions.
👉 Discover best practices for secure crypto deposits and avoid costly mistakes.
Requesting a Deposit Refund
If your deposit fails due to incorrect network usage or insufficient amount, you may request a refund through the app:
- Refunds are returned via the original payment path
- A handling fee applies per withdrawal attempt
Refund Handling Fees
| Cryptocurrency | Refund Fee | Notes |
|---|---|---|
| BTC | 0.0002 BTC | Per withdrawal |
| ETH | 0.0018 ETH | Per withdrawal |
| USDT | 6 USDT | Per withdrawal |
Common Refund Issues
- Refund amount lower than the handling fee
- Attempting to return funds to a platform-hosted wallet
- Unrecognized transaction sources
In such cases, contact customer support directly for assistance.
Withdrawal Process Overview
Withdrawing cryptocurrency follows strict security protocols to protect your assets.
Requirements
- Your personal wallet address must be whitelisted
- Non-whitelisted addresses trigger additional identity verification
- You must have active crypto trading permissions
Key Withdrawal Parameters
Same as deposit terms:
- BTC: Minimum 0.005 BTC, fee of 0.0001 BTC
- ETH: Minimum 0.05 ETH, fee of 0.0009 ETH
- USDT (ERC-20): Minimum 25 USDT, fee of 3 USDT (PI required)
“PI Required” indicates that personal identification verification is mandatory before processing USDT withdrawals.
Common Withdrawal Failures
Prevent delays by avoiding these common errors:
- Missing cryptocurrency trading permissions
- Entering an invalid recipient address format
- Insufficient account balance after fees
- Withdrawal amount less than the network fee
- Sending to a non-whitelisted address
- Network congestion or technical issues
Always test with a small amount first when withdrawing to a new address.
Frequently Asked Questions (FAQ)
Q: Why do I need to whitelist my wallet address?
A: Whitelisting ensures regulatory compliance and confirms you own the wallet. It prevents unauthorized third parties from linking fraudulent addresses.
Q: Can I deposit from another exchange like Binance or OKX?
A: No. Deposits from exchange wallets are not accepted and will fail. Only transfers from self-controlled personal wallets are allowed.
Q: What happens if I send crypto using the wrong network?
A: Transactions using incorrect networks (e.g., TRON instead of Ethereum for USDT) are non-refundable and may result in permanent loss of funds.
Q: Is there a fee for successful deposits?
A: No. There are zero deposit fees for BTC, ETH, and USDT when sent over the correct network.
Q: How long does address whitelisting take?
A: Typically immediate after the verification deposit is confirmed on-chain (usually within 1–2 blockchain confirmations).
Q: Why is PI required for USDT but not BTC or ETH?
A: Regulatory frameworks classify certain stablecoins differently due to their fiat-backed nature, requiring additional identity checks for risk mitigation.
Transaction History Tracking
To monitor your activity:
- Go to the Positions tab
- Navigate to Virtual Assets
- Select Deposit/Withdrawal Records
This section provides a full audit trail of all crypto movements. Use it regularly to reconcile balances and verify transaction statuses.
Note: This information is for display and explanation only and does not constitute investment advice.
👉 Start managing your cryptocurrency deposits and withdrawals with confidence—secure your assets now.
By following these guidelines, you can ensure fast, secure, and compliant handling of your digital assets. Always prioritize accuracy in network selection and wallet usage to prevent irreversible losses. Stay informed, stay secure, and trade smarter.